DELIVERY & RETURNS
Packages with a size of max. 100 × 50 × 50 cm and up to 23 kg* are sent by Parcel Post by PostNL with a Track & Trace code. The shipping costs for this are € 7 for the Netherlands and € 25 for Belgium. The rates for other EU countries and the United Kingdom are between €25-€45.
*With the exception of custom work. Due to the vulnerability of the product, we recommend pick up or shipping by courier. Costs depend on the place of residence, a surcharge of €30 is charged by the courier for glass transport.
Custom items are shipped within 10 business days. Products from our permanent collection usually within 5 to 14 working days.
If you are not satisfied with the product*, an exchange or return is possible within 14 days with a full refund of the purchase amount. Send us an email as soon as possible in which you indicate that you want to return your purchase. The product must be returned unused and undamaged in its original packaging.
*With the exception of customization and custom-made cloches.